Marketing Attorney
U.S. News Law Firm Rankings Are Poised to Change the Ratings Game
ABA Law Practice Today Webzine - March 2010 - Marketing
Chair’s Column
By Micah Buchdahl
This is part one of a two-part column on the hotly contested topic of law firm and lawyer ratings and rankings services. Part two will detail the results of the program and accompanying attendee survey from Novembers ABA Law Firm Marketing Strategies Conference.
Part Two of the Column will appear in the April issue of Law Practice Today.
[Link]
Free Online Marketing: Billable hour cost - $468.75
A quick look at my blog will confirm to you that I need to practice what I preach…and that I'm a terrible blogger. The problem with playing in the online world of blogs, Facebook, LinkedIn and their brethren is that they do not work for a lot of people like me–that have no billable time left in the day for business development.
Of course, I basically teach business development for a living. So you would think that after a day of yelling at the attorney who tells me he or she can not find the time to market that I might set a better example.
So while preparing a law firm's lesson plan for a how-to on utilizing social networking effectively, I decided to try and set a better example. First, I negotiated with the wife to take the kids out of the house on a Saturday for a few hours. Second, I in turn had to trade off a weekend visit to the gym to conduct this bold experiment.
I timed how long it took to promote an upcoming CLE speaking gig on a bunch of web sites…at no cost to me but my time…after finding the link to the CLE on the Pennsylvania Bar Institute web site, I proceeded to promote the program on one of my web sites, on this blog, on Avvo, on Justia, on LinkedIn, on Facebook, on Twitter, on Martindale Hubbell Connected…and 90 minutes later…that one upcoming event had been posted all over the place. My cost in time? $468.75.
I’m going to need to skip a lot of visits to the health club, because I'm probably about three dozen publications and at least another dozen speaking gigs behind…easier said than done.
The moral of the story…pick the one or two places you think will best position your data for success.
[Link]
Friday, Februry 19, 2010–CLE with the Sixers: Lawyer Online Marketing Ethics Dos and Donts of Advertising Your Law Practice in a Web 2.0 World
What better place to repeat the ever-popular "online marketing ethics" course for lawyers than in my old stomping grounds, before a Sixers game at the Wachovia Center…where I was an in-house attorney back in the day.
This new PBI program includes an hour of ethics CLE and a Sixers game against the San Antonia Spurs. To learn more or to register, visit the PBI Site.
The possible tools are endless web sites, blogs, LinkedIn, Facebook, search engine optimization, referral resources, e-mail, etc. and so are the ethics opinions, rules and interpretations of state bars coast-to-coast. Thinking about the states where you are licensed, where you have offices and where you seek clients and staying compliant is enough to make your hard drive crash. This one hour program will examine the tools and the rules, so you can go out and use the business development opportunities on the Internet without running astray of the Rules of Professional Responsibility.
[Link]
NLJ Op-Ed Piece Addresses Lawyer Advertising Rules
OPINION
Archaic rules hobble attorneys
Businesspeople and consumers would laugh at advertising limits on lawyers.
Micah U. Buchdahl
September 7, 2009
As the economy sputters and every morning's inbox is greeted with news of law firm layoffs and "out of business" signs, it highlights an obstacle to the business of law that is unique to this profession often-stringent state bar rules of professional conduct related to advertising and marketing. For the past 30 years, state bars have taken a roller coaster approach to regulating lawyer advertising. However, the rules continue to block entrepreneurial lawyers and firms from soliciting and acquiring business at a time when "anything (ethical) to survive" should be the mantra.
Consumers and businesspeople alike would probably laugh at the regulations that are in place nationwide. In what essentially amounts to a federalist debate, attempts at national uniformity by entities such as the American Bar Association are met with resistance by the real owners of power, those who regulate all of our law licenses at the state level.
There is a laundry list of requirements in some states that range from preapproval filings of all lawyer ads to clumsy disclaimers. Enforcement arms of the state bars range from near-fanatical oversight to general uninterest. In a multijurisdictional practice world, firms need to monitor changing rules in dozens of states, with the result being that practice capabilities and competitiveness are hampered in a major market because of the need to comply in a small "satellite office" state. For example, a 500-lawyer firm with 495 attorneys in Washington, D.C., three in Florida and two in Connecticut would have to comply with the two latter-named states, even if the practice there was limited to a particular client or practice group. In a world dominated by online communication, this is more troubling than it might appear.
Attempts at heavy-handedness meet with mixed results in states such as Florida, New York, Connecticut, Louisiana, Missouri and New Jersey (to name a few). In recent years, some of the world's largest and most prestigious corporate law firms were forced to either scrap or change the way they sent out informational client alerts, due to the implied need to slap the phrase "ATTORNEY ADVERTISING" on the subject line of an e-mail. Pardon me, but I highly doubt the recipient, perhaps the general counsel of General Electric Co. or Johnson & Johnson, is hornswaggled (a legal term of art) by the trickery of a tax law update from Sullivan & Cromwell. I think the "this is not legal advice" disclaimer on the bottom probably would suffice.
Historically, through a slew of ethics opinions and court challenges, nobody has ever been able to show any data that suggest people have been harmed by lawyer advertising accurate, misleading or otherwise. The concept that a loud and splashy TV ad for a personal injury firm, a law firm-sponsored "divorce seminar" at the Holiday Inn, or simply a brand-identity print ad in an industry publication involves varying degrees of trickery is simply unsubstantiated. And the underlying anti-advertising critics at many state levels are simply attorneys who just do not like it and get on a small committee that can do something about it. Such is the way that law firms and the bars that regulate them operate.
Listen (some) lawyers are smart people. We specialize (a word you better not use in your lawyer advertising lots of words are violations) in the art of finding loopholes in laws, statutes and cases. The result is that the controls do not work anyway. Those harmed are often the average Joe or Joan Attorney just trying to promote his or her practice. A review of rules and opinions shows that those on the regulating committees are often out of touch and far removed from the realities of business development. Even in traditional advertising circles, trying to make sense of Facebook, Twitter, blogs and search engines can be a challenge. For old-tyme practitioners, it is just ridiculous. The opinions often show a lack of understanding. They are still stuck on Yellow Pages advertising (now that is archaic). The results are often laughable. Marketing methods continue to evolve these folks are way behind the curve.
What exactly am I advocating here? Let ambulance-chasing lawyers run amok? Isn't that the real image and concern behind these arcane rules? Open the floodgates with distasteful and unprofessional billboards, Web sites and commercials? No just let law firms market the way nearly every other business does. There are state and federal regulations that address consumer fraud and misleading claims. Let them deal with it. Many lawyers and law firms are trying to survive and prosper. The very people who should be helping them should start thinking about not being obstacles to their ability to earn a living. (Some) people are smart. They know the difference between a commercial and the news. I think they can figure it out.
Micah U. Buchdahl would like to say that he is an attorney who specializes in law firm marketing and business development, with particular expertise in advertising ethics. However, the words specialize and expertise would be a violation of lawyer advertising regulations. He is chairman of the American Bar Association's Section of Law Practice Management. He can be reached at micah@htmlawyers.com.
[Link]
ABA Law Marketing Conference "Early Bird Rate" Expires August 31
The ABA Law Firm Marketing Strategies Conference takes place November 12-13, 2009 at the Four Seasons Hotel in Philadelphia, PA. If you want to attend the nation's leading "by lawyers, for lawyers" marketing and business development conference, the expiration for the $595 early bird registration expires August 31.
Compare the program, faculty, venue and cost to any law marketing program…including two breakfasts, two lunches, networking reception, and two elite keynote speakers.
Topics covered include:
PR and Media Relations
Social Networking
Women Rainmakers
Advertising Ethics Issues
Rankings and Ratings
Technology Tools
Branding
Client Satisfaction Interviews
Niche Marketing
Community Involvement
Associate Development
Seminars
Due to space restrictions, the conference is limited to 200 participants.
[Link]
ABA National Law Marketing Conference - Don't Miss Early Bird Registration Rates
Early bird registration is open…do not fail to take advantage of the $595 rate for two days, four meal functions, two powerful keynote speakers…all at the five-star Four Seasons Hotel in Philadelphia, PA on November 12-13, 2009.
For complete information, faculty, program and registration, visit the official ABA marketing conference web site.
[Link]
Facing Facebook and Tweeting with Twitter
GCs Come Up Against Social Networking Sites, Like It or Not
The following article appeared in the June issue of GC Mid-Atlantic.
What are you doing? In 140 characters or less: "I am writing an article on the impact of social networking sites, such as Twitter and Facebook, on in-house counsel for GC Mid-Atlantic."
That "tweet" uses just short of the maximum 140 characters (136 to be exact) for a Twitter post. It avoids TMI ("too much information" for the non-texting crowd). And knowing what it is and how it works is imperative.
Recently, the chair of a law firm's professional responsibility committee ordered me to "go print out LinkedIn." Besides being short of time, paper and toner, he showed his hand. He had no idea what LinkedIn is or how it works. Yet, he wanted to create firm policy regarding its usage.
As the protector and advocate of a company, you simply cannot afford to be naïve. The continuing advent of social networking creates both issues and possibilities for in-house counsel.
The Need to Know
As someone who speaks and advises law firms on ethics issues related to online efforts, including lots of focus on social networking in the last year, I did not want this column to be about ethics. As lawyers, we all know the hot-button issues. Unlike attorneys at law firms, where there is a business development or advertising goal (be it direct or underlying), the in-house audience is not soliciting.
Whether you are "poking" a friend on Facebook or "tweeting" on Twitter, the social networking phenomenon is everywhere — including the offices of top executives at some of the world's largest corporations. For in-house counsel responsible for protecting a company in areas ranging from intellectual property to employment law, from advertising regulation to communications, the need to have a working knowledge of these online entities is critical.
The "need to know," however, expands well beyond the responsibilities of protecting your company. Some in-house counsel have utilized these networks in the selection and vetting of outside counsel. In some cases, it is simply reading what is out there in regard to a specific attorney or firm. However, others have proactively used the tools to find counsel. This might involve simply checking your own social network for people that practice in an area or jurisdiction where you require assistance.
On Twitter or Facebook, for example, you might search your network or the vast entity itself for a "Tennessee immigration law firm." You might contact someone based on the expertise they show through their online portfolio, or perhaps "bingo," there is an old law school classmate that you can reach out to. On LinkedIn, you may do the same type of searches, but can also check your network to see if you have any direct or indirect connections to the expertise you require.
Drawing the Line
“I use LinkedIn for my business-related social networking. I use Facebook for my non-business social networking. I use Twitter for news-feed types of updates, for the most part, and I also read tweets from my friends," said Todd A. Borow, senior corporate counsel at Johnson Matthey and current president of DELVACCA. "I would not be interested in receiving business-related tweets on Twitter. I occasionally get requests on Facebook from business contacts, but I do not approve [them]. I instead direct my contacts to request me as a connection on LinkedIn."
While the Facebooks and Twitters of the world are largely built around a more informal, casual online relationship, LinkedIn is in many ways the opposite. It is built around your business and professional world. Both entities work. Consider it the difference between hiring someone you clicked with at a cocktail party versus making a selection based on reading an article or attending a CLE program.
As is the case with almost any area of business today, there are plenty of similar online networking tools geared toward your specific industry. It might be pharmaceuticals, automobiles or physicians. In the case of those focusing on the "legal" industry, sites such as Martindale-Hubbell Connected and Legal OnRamp are considered networking tools specific to lawyers and targeting in-house counsel.
For Martindale, the Connected network is an appropriate extension of its age-old directory. In the pre-Internet world, few would dispute that Martindale was the key resource for in-house counsel "looking up" attorneys based on practice and geography. However, that tool has lost its significance in this generation. This is a wise effort by Lexis-Nexis to rebuild the brand for today's market.
On the flip side, Legal OnRamp is a product of the Web world — designed to provide a community for lawyers to interact and, in some cases, seek counsel, business and employment opportunities.
“I do note that many companies, like mine, block Web sites that are considered to be social networking sites and not business networking sites," said Borow. "At my own company, Facebook and MySpace are blocked, which further emphasizes my point that these, as well as Twitter, are not the appropriate Web sites for lawyers to use for their marketing efforts," he continued.
For that reason, Borow maintains that the legal-specific networking sites are more effective if the goal is to market legal services to his audience.
Yet these sites are coming into play every day on the practice side of things. These create potential issues for attorneys, their employers and their businesses.
Unavoidable Issues
Lawyers are struggling with issues of monitoring site usage and dictating company policy. While Borow mentions some sites being blocked in the workplace, these same sites are often heavily used for marketing and recruiting in some places. All of the content is discoverable and can and will be used against you in a court of law.
In June, nearly every in-house counsel and intellectual property lawyer had to stay on top of potential trademark issues dealing with Facebook domain names. The power of Facebook and the potential dilution or missue of corporate trademarks necessitated registration action. Failure to understand the site and the impact would be a serious misstep.
Your company's marketers are likely crafting sophisticated social media programs that have complicated strategic objectives and metrics. They are used to provide value, and they involve two-way interaction between the audience and the company or product. While the Internet itself has created numerous difficulties in maintaining control over your intellectual property, a key element to remember is that in the world of social networking, you simply do not maintain control over your message.
It is not just the marketers — your communications department is involved in moving traditional PR efforts to these networks. Internally, your company may be using a Facebook page as a communications tool as well.
Remember that all of these networks have terms of service guidelines (which may change with little notice). There are numerous social media monitoring tools to stay aware of the conversations that might be affecting your brand. Make sure the company messages are consistent from one social site to the next.
Besides company usage policies, you need to address certain considerations when communicating through these sites with clients, need to identify possible issues including confidentiality, communications with counsel and the need to be truthful and accurate with statements.
Another important area affecting your job is in monitoring the company's use of such tools for recruiting and hiring. It is yet another area that requires rules and policies.
“Savvy employers will make use of these networking tools," said Margaret M. DiBianca, an associate in the employment law group at Young Conaway Stargatt & Taylor in Wilmington, Del., and editor of the Delaware Employment Law Blog.
“Employers should proceed with caution when looking for potential job applicants. Anyone can create content and post it online, which means you could hire someone based on false information. And if you decide not to hire the applicant, the information you found on the Internet could be used against your organization to support a discrimination claim."
DiBianca also warns that there are limits to how far you can go in keeping tabs of an employee's blogs, instant messages and social networking sites.
Conclusion
There is no end in sight to the impact of the Twitters and Facebooks on the profession. Recently, a judge in North Carolina was reprimanded for "friending" a lawyer that was involved in a case before him. Issues involving twittering jurors (in the middle of a trial) have led to numerous cases heading for appeal. Last April, as Pennsylvania Sen. Vincent Fumo's trial finally headed to a verdict, a juror's Facebook musings were enough to have Fumo's legal team seek a new trial.
It is no longer about whether you want to try this stuff out; you had better know how to tweet.
Micah U. Buchdahl, a former in-house counsel, is president of HTMLawyers Inc., a law marketing consultancy based in Moorestown, N.J. He is chair-elect of the American Bar Association's law practice management section. Buchdahl can be reached by e-mail at micah@htmlawyers.com or by phone at 856-234-4334.
[Link]
Midsize is the new BIG. The Ultimate Law Firm Recruiting Video
Partner Steve Johnson is finding that life at BIG LAW in the BIG CITY is no longer all he had hoped for. After finally getting a "sit down" with the Managing Partner, he comes to the realization that his career needs a change…maybe a midsize firm will be more to his liking.
This video was originally created for a midsize law firm's recruiting campaign. However, the sit-com format proved a little too hot to handle. Maybe you recognize Steve's plight…
[Link]
Top Docs Battle over Rankings; Are Lawyers Next?
Who would have thought the docs would beat the lawyers to the courtroom? Well, in Camden County Superior Court in New Jersey, two hospital behemoths Virtua Health and Cooper Health System are battling over the use of local rankings and ratings in advertising and promotion.
The argument goes to the heart of many similar debates in the law world over rankings and ratings, methodologies and research. In this case (which happens to be in my backyard and I have no idea if my doctors are on any of these lists and could care less). Just the local versions include four magazines that have taken advantage of the popularity of publishing lists and generating advertising.
Read the article and ask yourself if these arguments sound familiar?
[Link]
Podcast-Micah's Take on the State of Law Firm Marketing
With today's economic pressures, law firms are finding it harder to figure out how to effectively spend and strategize in regard to a marketing plan and budget. Micah's 35-minute interview by Cole Silver from earlier this summer is now available as a free podcast online…
[Link]
In-House Counsel Seek Value From Law Firm Marketing Dollars
It has been a long time since an article I authored garnered as many e-mails and phone calls as this recent one, which appeared in the new column for GCs in the Philadelphia-based The Legal Intelligencer.
In-House Counsel Seek Value From Law Firm Marketing Dollars
by Micah Buchdahl
Published by The Legal Intelligencer, 02-27-2008
Clarence Darrow is dead and the rest of you are fungible," said David Machlowitz, senior vice president, general counsel and secretary for Medco Health Solutions Inc., in Franklin Lakes, N.J. He provided this reminder while addressing lawyers and marketers in one of the seemingly thousands "what are in-house counsel looking for" seminars that take place each year.
I, too, have served as speaker and attendee at some of these sessions and rarely leave with any tidbits of information that anyone couldn't garner in a "common sense 101" class. As a former in-house attorney, I can tell you that the expectations for outside counsel are generally relatively simple: (1) be attentive and responsive; (2) keep an eye on costs; (3) whenever possible, provide me with a positive outcome.
The "fungible" label, while it may be insulting to some, is generally reality. The ability to provide sound counsel and added-value components is always nice and sometimes necessary. However, there are dozens, if not hundreds or even thousands of attorneys capable of delivering the legal services required.
As law firms continue to shift toward traditional corporate business principles, more money is being directed at marketing, advertising, business development and sales. According to statistics published by ALM Media, the largest 100 law firms in the United States spend an estimated $9 million annually on marketing; and the second 100 spend approximately $3 million a year.
The question is: Are many throwing good money after bad?
This past November, the American Bar Association held its inaugural national marketing conference in Washington, D.C. The event, which I chaired in my role as vice chair of the ABA's law practice management section, will be held twice yearly.
One of the central themes of the conference - wasted time and wasted spending by the large national law firms - met with resistance from local chief marketing officers and marketing directors in Washington. Yet, as I often find in conducting marketing audits for many of these firms, dollars and time are misspent in budgeting, staffing and strategic business development decisions.
In writing this article, I spoke with 10 general counsel from a variety of backgrounds and companies. While most preferred to answer anonymously, a couple were willing to go on record. All were emphatic and their comments were relatively consistent.
Few saw significant value in the marketing efforts of the law firms they use. And most shared similar opinions - that for outside counsel, there are better ways to spend business development dollars - and similar concerns - that much like skyrocketing associate salaries, spending on marketing has a trickle-down effect on the cost of legal services and a bottom line impact on in-house budgets.
“The end-results of these efforts are a huge amount of wasted expenditure," Machlowitz said. "I am looking for greater value at less cost. I cannot recall a single law firm marketing or advertising campaign that I would deem effective, with efforts ranging from expensive and pointless, to arrogant and unproductive."
Some general counsel noted the trend toward naming clients in firm marketing efforts and expressed the opinion that being referred to at all in their outside counsel's marketing was inappropriate. For the most part, companies are not interested in highlighting the need for legal counsel to the public at large. And outside of an offer of compensation in exchange for appearing in an advertisement (a GC-celebrity spokesman), there is no bona fide benefit to the corporate client.
Others pointed out that a lack of proper targeting sometimes has a negative impact. "The key to effective law firm marketing is targeting. If I do not feel like it is meant for me or my needs, I'm not going to pay attention to it," said Jeffrey A. Feirick, general counsel for the Clemens Family Corporation, in Hatfield, Pa.
“We use a large Philadelphia law firm for some matters. I must have received three or four promotional mailings touting their involvement in a separation of church and state case. I am part of a relatively conservative organization that does not necessarily agree with the stance they took. We are a business client and do not want to see a firm we use touting issues that are contrary to ours. Instead of having a positive effect, it leaves us asking, 'Do we want to continue to use them?'"
A number of other GCs cited law firm involvement in community and pro bono efforts that were equally counterproductive. "You always like to see charitable and pro bono participation, but, to be honest, I feel like those are just efforts that we as clients are subsidizing," said Machlowitz. "For what we pay, they should be doing a whole lot more."
One vice president and general counsel at a financial institution based in Philadelphia said nothing law firms did from a marketing perspective played any role in doling out millions in annual legal spending.
“Most of us practiced enough that our own network will supply 95 percent or more of our outside counsel," he said. "You use people you know and people that they know. I'm not going to put the company or my job at risk by using people that had nice ads or invited me to a Webinar. Do you really think I got to where I am by not knowing where to go and what to spend?"
Important Marketing Tools or 'Colossal Waste'?
Many of the endeavors directed at GCs fall on deaf ears, or simply fail. The GCs interviewed had comments on the various marketing efforts of firms.
Publications
GCs read GC-targeted publications, not magazines targeted to lawyers in general. Machlowitz pointed out that publications such as The American Lawyer (an ALM publication) highlight profits-per-partner and other reminders of how much money outside counsel is earning.
Industry Associations.
“I had a situation that called for a particular representation need. I called the respective industry association in New York, who referred me to a law firm that was a member of the organization," said Feirick. Many GCs cited the value in being an active or involved member of an industry organization, rather than a peripheral sponsor or advertiser.
Newsletters
GCs expressed no consistent preference for the method of receiving newsletters or client alerts through e-mail or hardcopy. Some prefer the ability to take the hard copy home with them. Others mentioned the value in forwarding the electronic version to other interested parties in the company. Many GCs did note, however, that only the first newsletter or client alert in the door on a particular topic likely would get read, regardless of the form.
Being Best, Super, Top, Great, Influential, Powerful or under 40
Being a Super Lawyer (or related accolade) means little. Feirick noted he is unsure of the nomination process, and Machlowitz's thoughts echoed my own. These lists generally contain some good lawyers and some lawyers that are good at self-promotion.
Martindale-Hubbell listings
Rumors of the demise of the gold standard in law firm listings are somewhat exaggerated but only somewhat. GCs interviewed admitted that Martindale-Hubbell still has some relevancy. "If I'm looking for the largest law firm in Bozeman, Mont. to handle a matter, I might turn to Martindale," said Machlowitz. In addition, with constant name changes and mergers in major markets, many well-known law firms can get overlooked.
Online listings
Few GCs use Google to find lawyers. None use Findlaw. Yet many use Law.com (a Web site operated by ALM) as a resource. And while a law firm's Web site is a biographical resource, few GCs use other components of Web sites, no matter how dynamic. None of the GCs had the time or inclination to visit a blog. "You've got to be kidding," one GC said. "I'm busy."
Branding
Across the board, those GCs interviewed could not identify a single law firm "brand" that stood out in their minds.
Media/Public Relations
While being quoted in the media can be beneficial, most GCs say they feel the quotes generally lack insight and are more likely placements by the firm's PR agencies.
Annual Reports
“This is a colossal misjudgment," said Machlowitz. "I would tell these firms to scrap their reports and instead spend time reading ours, our competitors' and key business partners.'"
Client Surveys
In the interest of full disclosure, I conduct these for a number of well-known U.S. law firms. Overall, general counsel saw client surveys as a positive step for both the client and the law firm. The corporate client is able to give feedback off the clock or the time sheet. And for firms, client surveys can provide more quantifiable results - both tangible (potential new business) and intangible (invaluable face time with a client) - than most other marketing efforts.
Some GCs noted that if the relationship partner does not take the time to do the survey, then it's essentially a waste of time. All agreed that having nonlawyers conduct the survey regardless of their backgrounds in the legal profession - is a failed route.
Law Firm Functions
“While some seminars provide excellent content, too many are there to sell, or are 'teasers' to get the meter running on a new matter," said Machlowitz. "Do not invite me to a cocktail party," he added. "I'm busy, and if I'm going to take the time for a drink and canapé, I would like to do it with my family."
In contrast, a properly run continuing legal education seminar is a win-win situation for all involved. Feirick pointed out that no-cost, on-point CLEs on issues of interest to his company have significant value, and many firms routinely invite in-house counsel - clients, firm alumni and prospects - to their in-firm CLEs in some of the fanciest meeting rooms you'll find in any business setting.
Advertising is an Important element of any Business
All the in-house counsel interviewed agreed the ability to advertise is still an important element of law firm business development, and should be properly tailored to be effective.
“I understand the challenges and needs for firms to find new clients. You need to be able to market your services," said Feirick, who cites Wolf Block Schorr & Solis-Cohen and Pepper Hamilton among the firms on his short list of about a dozen firms. The list includes a specialized boutique for environmental law, a more focused farming and agriculture law practice out of Lancaster, Pa., a sole practitioner for landlord/tenant issues and the expertise and depth of a larger law firm for corporate work.
“I think most marketing departments fail to recognize the sophistication of the audience," said a New York-based GC in the entertainment industry. "There is a disconnect. The people that need to sell me are the people that not only have JDs, but have personal practice experience."
Show You Can Provide Value and Mind the Clock
One GC made her thoughts quite clear. "Be cost-effective. Be responsive. Don't bill me for a two-minute conversation. Know my business."
“We look for diversity," said Machlowitz. "Show me minority partners and women partners. I'm not interested in how many offices you have or that you are nationwide. That just means you likely have less quality control and more conflicts. A lot of that overhead is getting passed on to me. We hire individual lawyers, not law firms. We use about 30 firms annually. We use some small firms for local matters, but we use all types. It might be a solo or a partner at Sullivan & Cromwell.
“The key is to tailor marketing to my specific needs," he added. "We are a Fortune 50 company. It is amazing how often we've changed up firms and the firm losing business never asks why. Instead, focus on providing some relevant and substantive legal information, like a checklist for conducting an environmental audit - that would be valuable."
A tool like a checklist for particular practice areas and issues gives a firm the opportunity to hand a client something that has substantive value at no cost to the company. While it might eliminate some smaller opportunities for the firm to consult or offer billable advice to the client, when the checklist identifies potential problems, the firm may have the opportunity to handle those new matters for the client. Another win-win situation for the client and the firm.
MICAH BUCHDAHL a former in-house counsel, is president of HTMLawyers, Inc., a law marketing consulting company, based in Moorestown, N.J. Contact him at (856) 234-4334 or micah@htmlawyers.com
[Link]
ASK THE MAM — How can I become a Super Lawyer, or something else? Rank me. Name me. Make me a star.
DEAR MAM: I read your comments in a recent article in Conde Nast Portfolio, and was wondering how easy it is to become a Super Lawyer? And how can I get rated somewhere? SINCERELY YOURS, LC, New York, NY
DEAR LC: To be honest, if you have a heartbeat and a JD, and can not get ranked by somebody somewhere, you've got serious problems. As a matter of fact, you can send me a thousand bucks and I will name you the "Marketing Attorney Lawyer of the Week" (complete with an e-mailed PDF of a "plaque" and a gold star sticker from my three year old daughter's sticker book. I know it sounds sarcastic, but call me if you've got the grand handy.
This was a significant topic of discussion at the just-completed ABA Law Firm Marketing Strategies Conference in Washington, DC. If you missed it, you missed it. Too bad. Not only does each day bring another one of these "opportunities", but now we are have a dearth of social networking sites dedicated to lawyers as well (but that is a blog post for another day).
In Karen Donovan's piece in Conde Naste, entitled "The So-So Adventures of Super Lawyers," the topic is addressed yet again. While quoting me is always brilliant, my favorite quotes were from the people (one was an attorney at Paul Weiss) that said how relevant it was…they were interviewed at the Waldorf-Astoria Super Lawyer Cocktail Party (where do you think the money for that came from?). If clients at Paul Weiss are using Super Lawyers as a guide, things have really changed at that firm. And I would hesitate to suggest that the party would be the place to get an objective pulse on the subject.
Anyway…I received six solicitations for "accolades" in the last four days. Between Martindale, Chambers, Best this, Great that, Who's Who and Who's Not Who…not to mention dozens of local-yokel "honors (in my backyard, there is SJ Magazine and South Jersey Magazine…both with "honors" and with accompanying lawyer ads)…there is no shortage of places to get myself named "Best Lawyer named Micah in South Jersey*". *–Not admitted to practice in NJ; admitted in Pennsylvania.
LC…If you are still struggling to get named, how is this for chutzpah (a legal term, I believe)? There are people selling webinars and seminars on "how to get rated and/or named to lists". The people that attend are ideal for these awards, as you already have a propensity to be a sucker. I've got an "expanded profile" in Florida with your name on it. For $300, you can sign up for a webinar that features people that you can pay to help get you ranked, people that are paid to fill out the ranking forms, and people that will sell you the ranking. Sending me the thousand bucks directly would accomplish your dreams quicker and easier. Those teleconferences and webinars just confirm the argument that these are not scientific or independent in nature…you just need to know what to say and how to say it.
Best of luck LC! Thanks for writing. And, in all honestly, thanks for the timely question.
Sincerely yours, THE MARKETING ATTORNEY
[Link]
ABA's First National Marketing Conference Approaches–November 8-9, Washington, DC
The ABA's first-ever national law marketing conference is approaching…November 8-9 at the Omni Shoreham in Washington, DC.
The Law Firm Marketing Strategies Conference commemorates the 30th anniversary of Bates v. Arizona, and examines the state of law firm marketing for U.S. law firms, and the hottest issues presently on the table. After three decades, what is the current state of law firm marketing? Where do we take it from here?
This is the purest educational conference in law marketing you will ever attend…and at a few hundred dollars, is the best use of business development funds for you and your law firm.
This not-for-profit, no-trade-show, no-vendor conference features thirty leading attorneys in the industry for an intense two day program in Washington, DC, November 8-9.
Do you want intense?
An ETHICS panel featuring one of the key players from Bates, the advertising ethics counsel from the Florida Bar, the litigator that argued for overturning the bulk of recent changes to the New York State Bar advertising rules, the deputy general counsel from an Amlaw 100 firm and me moderating.
The MEDIA STRATEGY program includes Chris Lehane–advisor to the Clintons, Michael Moore and others often at the center of public relations firestormson a panel with editors and reports from BusinessWeek and The American Lawyer, among others attorney participants.
Other powerful panels include:
–How do your firms marketing efforts integrate with DIVERSITY issues?
–What are the best uses of TECHNOLOGY in law firm business development today?
–Is your firm WASTING lots of time and money on ineffective hirings and intiatives?
–In 10×10, hear 10 attorneys on 10 marketing topics for 10 minutes each on areas ranging from recruiting to client surveys, law firm networks to associate development.
Be sure to visit the ABA site today for more information, and make your hotel reservations soon. See you in DC!
[Link]
Marketing Attorney Buchdahl Announces '07 Speaking Slate
Continuing his long-standing policy of not speaking or participating in for-profit speaking engagements and seminars (live, online or otherwise), Micah Buchdahl has announced his public speaking calendar for the remainder of 2007. He will volunteer his services for the Pennsylvania Bar Institute, the New York State Bar Association, and the American Bar Association. He continues to provide lively CLE, law firm retreat and in-house law firm programming and seminars throughout the world.
APRIL
Ethics Potpourri–Bates at 30: Three Decades of Lawyer Advertising Ethics
Pennsylvania Bar Institute
www.pbi.org
April 19 in Pittsburgh, PA; April 25 in Philadelphia, PA
This year marks the 30th anniversary of the U.S. Supreme Courts landmark decision in Bates v. Arizonasignaling the start of attorney advertising. Today, firms large and small spend significantly on law firm marketing. Yet, the continuing debate over First Amendment rights, the ability to market a law practice, protecting the client and the dignity of the profession continues. This one-hour ethics program will discuss the cases, ethics opinions, model rules and debates over whether Bates has advanced the business of practicing law and how many state bars have continued to struggle with its impact.
Note: This program will be repeated live in both Pittsburgh and Philadelphia in August and December 2007. Please consult the PBI web site for dates and information.
JUNE
Starting Your Own Practice A Practice of Ones Own
Client Development for Your Practice
New York State Bar Association
www.nysbar.org
June 5 in New York City; June 12 in Melville, Long Island
Learn how to create a marketing plan that encompasses all necessary aspects of business development, including advertising, networking and public relations. Understand how to ethically follow the New York advertising rules as they relate to marketing and client solicitation, and get 20 tips on how to market on a shoestring. Micahs 45-minute presentation is part of the full-day CLE program.
AUGUST
Ethics in Advertising: Blogs, Websites and "Super" Claims - Implications for Interstate Mediation, Arbitration and Litigation Practices
American Bar Association Annual Meeting
Saturday, August 11, 2007 at 3:45-5:15 pm, San Francisco, CA
http://www.abanet.org
In this timely CLE program, the speakers will analyze First Amendment/commercial speech jurisprudence over the past 30 years, beginning with the Supreme Courts opinion on attorney advertising in Bates v. Arizona; examine key provisions on attorney and mediator advertising in ethics codes across the United States; and present practical applications of ethics rules in the area of marketing by law firms and mediation firms. The panel of speakers will cover relevant ethics rules on advertising including Section VII of the Model Standards of Conduct for Mediators (2005), the ABA Model Rules for attorney advertising, California and Florida ethics rules on attorney advertising, and the New York Advertising Ethics Rule changes that went into effect on 2-1-07. The panel will discuss how the First Amendment and ethics rules impact issues on dignified and effective marketing, including applications to web sites, blogs, e-mail, public relations, "super lawyer and mediator listings, best lawyer or mediator self-designations, lawyers who have mediation practices, and multi-state practice issues.
Moderator: Margaret M. Huff, Margaret Huff Mediation, Nashville, TN
Panelists: Rodney A. Smolla, Dean and Professor of Law, Washington & Lee University School of Law; Micah Buchdahl, President of HTMLawyers, Inc.; Susan Kay, Associate Dean for Clinical Affairs and Clinical Professor of Law, Vanderbilt University Law School.
SEPTEMBER
BLOGS: Ethical Considerations for Your Practice, for Your Clients
American Bar Association Law Practice Management CLE Teleconference
Thursday, September 20, 2007 1:00-2:30 pm EST
www.abanet.org/cle/
Learn about blogs, and the impact that they are having on the practice of lawboth as a business development tool for lawyers, and as a hot area of law for practitioners.
More details and full faculty are coming soon. Please visit the ABA LPM web site for further information on the LPM Third Thursday Teleconference Series.
NOVEMBER
The Law Firm Marketing Strategies Conference
Thirty Years of Law Firm Marketing 19772007
A Comprehensive Two-Day Program for Attorneys, Law Firm Executives and Marketing Directors
November 8-9, 2007 | Omni Shoreham Hotel | Washington, DC
www.lawpractice.org/marketingconference
Micah serves as conference chair for the ABAs first stand-alone law marketing conference. He will moderate the ethics panel discussion and speak on the panel regarding Wasted Time, Wasted Spending.
Have attorneys and law firms become better at marketing? Or do we continue to throw good money after bad? How has it impacted our profession? And, most importantly, what are the most successful approaches to strategic business development today?
Conference Highlights:
Return to Bates v. Arizona the Ongoing Ethics Debate, featuring Van OSteen from Bates and a distinguished panel of national marketing ethics experts
The Diversity Dilemma a very special program on legal profession diversity initiatives and its impact on the bottom line and structure of law firms and corporate legal departments
From No Comment to No Problem Developing a Media Strategy For Handling a Crisis and Growing Your Business
Wasted Time, Wasted Spending Law Firms continue to be ineffective in their business development spending. How should I budget, hire and spend?
Technology Marketing From web sites to contact management and every virtual place in-between
TWO 10×10 Extreme Marketing Programs 10 speakers. 10 topics. 10 minutes each.
If you have never attended this LPM original, prepare yourself for the most interesting speed-learning experience of your marketing life. Day One will feature 10 different law firm case studies dealing with 10 different marketing initiatives. Day Two will feature a technology version. Twenty 20 partners from 20 law firms throughout the country will present.
Why attend the most unique law marketing conference in the nation?
1. In two days, learn more about the state of law firm marketing and how to best spend your firms time, money and resources on effective business development initiatives.
2. EVERY speaker, presenter and panelist is an attorney. No vendors. No non-lawyer consultants. Hear first-hand from practitioners! And hear from a faculty that does not appear on the for-profit marketing conference circuit.
3. No trade show floor, exhibit hall or vendor panelists. Two days of programs, learning and networking.
4. From the heart of the nations capital, attend a great program for a substantially low price from the largest professional legal organization in the world.
5.
It has been thirty years since Bates v. Arizona opened the gates for law firms to market. While the debate over the appropriateness of lawyer advertising continues, the reality is that law firms of all sizes and practices have been spending significant sums of money on business development.
The professions leading resource on law firm marketingthe ABAs Law Practice Management Sectionhas developed its first full two-day comprehensive program to address the topic and teach practitioners the best ways to move forward with their law firms marketing plans.
The ABA has put together the most comprehensive business development program for lawyers, law firm executives and marketing directors ever assembled.
Register now for the ABA Law Marketing Conference, and take advantage of Early Bird rates.
For information on booking Micah for your law firms in-house or retreat programs for 2007 and 2008, please contact him directly through HTMLawyers.
[Link]
Comply or DIE! New New York Lawyer Advertising Rules Take Effect Today February 1, 2007
Just kidding about the death reference. The much-talked about changes to the attorney advertising rules in New York take effect today. And in the end, New York proved no better (or worse) than the majority of state bars in creating different standards for what is and is not kosher.
Dont believe what you read
Outside of what you read here. In perusing dozens of articles and blog posts, I read dozens of inaccuracies and inaccurate quotes (a lot of those interviewed misspoke about what the rules were all about). One article quoted a legal marketer that said these rules effected few attorneys in New York (do you know anything about law firm business development?). An attorney cited that NY was at the forefront of these advertising ethics issues (you are not). And I read lots of quotes from non-lawyer marketers that have no say or influence in these decisions. Attorneys that make up the state bar decide what attorneys are going to do.
The reality? The whole thing was much ado about nothing. There are a few hoops to jump through. But, issues that every state keeps grappling with remain unresolved. And if you know how to issue-spot (I hope you do, if you went to law school), then you should be able to write a professional responsibility final exam poking holes through much of them.
In a nutshell, what do I do?
Since you are not likely a paying client of my firm (they receive detailed and specific marketing ethics compliance advice this is not legal advice consult your individual attorney your results may vary), here is what you need to be sure about:
If you are a New York law firm or promote a New York office, you need to have the words ATTORNEY ADVERTISING on your home page. Not on every page. Depending on the promotional use of representative clients and matters, you may need additional disclaimer language.
The retention rule for NY is three years for all traditional marketing materials. However, electronic (i.e. web and mail) are one year (and only minor modifications to the web site need to be copied and retained).
Testimonials are still OK in most instances, but require additional disclaimer and other rule compliance.
The Man from UNCLE can still do a paid endorsement, just so you let people know he was paid to do so and is not really a partner at your firm (although he looks damn close).
While you can not use monikers, nicknames or mottos, you can list bona fide professional ratings. Good luck with that one, New York. If I have a billboard that says Its a bird. Its a plane. Its SUPER LAWYER, have I complied? And outside of hearing from the IP attorneys at Marvel Comics, what are you going to do about it?
Your best bet is to read the actual red-lined version of the rules, and educate your attorneys and marketing staff on them. That is what I do with many of the law firms where I assist with marketing ethics compliance. You should do the same.
[Link]
Free Law Marketing Day at ABA Midyear in Miami–February 9th
If you live or work in the Miami area, are attending the ABA Midyear Meeting, or simply would like some no-cost business development learning, the American Bar Association's Law Practice Management Section is pleased to provide a special slate of law marketing programs, capped by the ABA Women Rainmakers Reception, on Friday, February 9, 2007 at the ABA Midyear Meeting in Miami, Florida. The programs and reception are free of charge and open to all ABA attendees as well as any interested attorneys, marketers and administrators from Floridas law firm and law school community.
For further information, visit the LPM Web Site for program details.
Or download the informational PDF brochure from ABA LPM:
Download file
Define Your Event Strategy: Maximize Your Business Development Opportunities
Friday, Feb. 9, 2007 Time: 8:00 a.m. 10:00 a.m.
JW Marriott London II room
Marketing on a Shoestring: Tips for Making the Most of Your Business Development Dollar
Friday, Feb. 9, 2007 Time: 10:00 a.m.- 12:00 p.m.
JW Marriott London II room
Whether you are a sole practitioner watching the marketing budget or an attorney at a mid-size to large law firm looking to maximize your spending, this program will provide tools and tips to make the most out of your time and money.
This interactive seminar will provide you with an opportunity to ask and learn from members of the ABA Law Practice Managements Marketing Core Group.
Takeaways will include:
Making the most of your current contacts and memberships
Developing an efficient network maintenance system
Developing a marketable niche
Employing alternative billing options
Creating and structuring a successful public relations plan
20 Quick Tips for Building Your Marketing Portfolio
Panelists:
An all-attorney panel of practitioners and marketers from the ABA-LPM Marketing Core Group, including:
Olivia Fox Cabane, Spitfire Communications, New York, NY
Claudia Clontz, Clontz & Clontz, Charlotte, NC
Micah Buchdahl, HTMLawyers, Inc., Moorestown, NJ
Jamie Diaferia, Infinite PR, New York, NY
One Plus One Equals Three: Men and Women as Collaborators
Friday, Feb. 9, 2007 2:00 p.m. 4:00 p.m.
JW Marriott London II room
ABA Women Rainmakers Networking Reception
Friday, Feb. 9, 2007 4:00 p.m. 5:00 p.m.
JW Marriott Pool Deck
[Link]
ASK THE MAM — More Verizon Yellow Pages Woes
DEAR MAM: I read your recent post on Verizon Yellow Pages. I too have had enormous frustrations with their practices–how much things cost? When the deadlines occur? Errors in the ads? What should I do? Is there a person or department you suggest I contact with Verizon? SINCERELY YOURS, JB, Phoenix, AZ
DEAR JB: To be honest, I'm encouraging firms I work with to stop all Verizon Yellow Pages advertising, because of these types of issues. The reality, in my opinion, is that it is a dying entity. Besides the fact that there are numerous competitors (I do not know which book I keep in my own kitchen–Verizon or Yellow Book–myself), when I need to look something up, I go online anyway. And for one of my law firm clients, we have spent more time trying to resolve a dispute with Verizon this past year than we have on our own business development plan. The best bet is to simply cancel your listing all together. You can always go back later (regardless of "losing your spot in line" sales gimmickery). Perhaps, you will get a new manager or rep that can start you off fresh, or simply try some other marketing tools for a year or two and see how things net out. I have chosen to redirect some of the Verizon money to Yellow Book, simply to see if the product, services and results are any better. Please feel free to contact me privately for further information. Thanks for writing. I feel your pain. Sincerely yours, THE MARKETING ATTORNEY
[Link]
Setting Up a Law Firm Blog — Issues and Cost
The November 2006 issue of Law Technology News features a cover story I've authored on the process of setting up a law firm blog today.
This is the story of DelawareIPLaw.com, brainstormed and created by three associates in the Intellectual Property section at Wilmington, Delaware-based Young Conaway Stargatt & Taylor.
For more information on this subject, feel free to contact me.
[Link]
ASK THE MAM — Boutique or Big Firm?
DEAR MAM: I practice employment law at what would probably be considered a megafirm. A few of us are wondering whether it might be better to venture out on our own. In today's market, do you think our futures are brighter staying put (we are on the partnership track, we think) or going out on our own? SINCERELY YOURS, JC, New York, NY
DEAR JC: Oh, the dilemma of sucking it up and earning big bucks with little life, or rolling the dice on making a good income and doing what you want. I know it well. Contrary to some recent reports, many have found recent success finding a niche that stands between a solo and a boutique–the mini-boutique. In most cases, the mini-boutique has a specialty in which a corporate client finds greater value and lower cost. In most cases that I've dealt with, the mini-b is started by partners that have a book of business to get rolling. So, unless you know that there will be some clients to get going, you might hold off a littler longer. Some of the mini-bs that have met with great success are IP and employment practices.
You think that you are on the partnership track? If you are within three years of that next level, stay the course and then reconsider venturing out. If you are a third-year associate, unless you have some clients that will be making the move, you may struggle. And, of course, there is always the opportunity to find a better fit at a full-size boutique. The grass is always greener, baby! Let me know how things play out. SINCERELY YOURS, THE MARKETING ATTORNEY
[Link]
ASK THE MAM — Yellow Pages Advertising
DEAR MAM: Where do you stand on Yellow Pages advertising? My gut is that it is a waste. However, so many still spend so much on it. SINCERELY YOURS, SP, Minneapolis, MN
DEAR SP: You've struck a nerve. There is no entity that has less of a shot of getting a piece of marketing dollar from one of my firms than Verizon Yellow Pages or Super Book or whatever they call themselves. Dealing with Verizon is the worst vendor interaction experience that I have faced ANYWHERE on ANYTHING. I am in the process of looking for law firms that have had similar issues with Verizon sales personnel. Since I am not interested in getting into litigation with them, I'll leave it at that. However, firms with such experiences should contact me privately. I've had much better experiences dealing with the folks at Yellow Book. But that does not really answer your question. In some undersaturated markets, there are still consumer-oriented firms that see and get value from Yellow Pages-style advertising. However, the impact in today's market is far less than it once was. It has become an overpriced entity that is often too crowded to be effective. If you have a huge budget, I still put money aside for a Yellow Book, but if my dollars are tight, I go elsewhere first. Sincerely yours, THE MARKETING ATTORNEY
[Link]
First-Year Associate Marketing Plans
Recently, I authored an article on First Year Associate Marketing Plans: It is Never Too Soon to Start, for The Legal Intelligencer and Pennsylvania Law Weekly publications. More and more law firms are beginning marketing plan development for first-years, often setting the stage with introductory programs during the summer associate season.
While many firms are dropping big bucks on "attorney sales coaching" or "rainmaking" for senior associates and young partners, the reality is that these efforts would not be necessary if you started training them much earlier. While I often read about such "coaching" leading to million dollar paydays, the reality is that any focus or concentration on bringing in business will result in an increase. Unless you are just terrible.
If your law firm is interested in receiving a copy of this article, please CONTACT me. I would be happy to forward it along. It should provide a good guide to developing your own curriculum.
[Link]
ASK THE MAM — VANITY NUMBERS
DEAR MAM: I just read your response to the NY man who was asking about online law directories. I am just starting to market an 800 vanity number and want to know what are your feelings on vanity numbers? SINCERELY YOURS, KK, Santa Ana, CA
DEAR KK: Much like domain names, my first and often last question in response to a vanity phone number is "how intuitive is it?" Naturally, I see no value in a 1-800-ANTITRUST for a corporate law firm. However, for many plaintiffs' firms, a vanity number that resonates with the consumer can have tremendous value. Of course, it needs to be part of a solid, overall marketing plan. I often pass billboards for PI firms that highlight ridiculous phone numbers and web addresses. So ridiculous that I can not offer up an example, because they are so "not memorable." A number that sticks in my head after I get out of the car, or turn off the radio or TV, is a winner. That is the question you need to ask yourself. And when purchasing a vanity number from a third party (not the phone company), you should take a hard look at the cost versus the potential benefits. Thanks for writing. Sincerely yours, THE MARKETING ATTORNEY
[Link]
Super Lawyer's Kryptonite — NJ Ethics Opinion
In a summer where Superman Returns, it is Super Lawyer getting hit by kryptonite, thanks to the recent ethics opinion from my resident state of New Jersey.
As many of my readers know, I speak at law firms on a weekly basis regarding marketing ethics (usually as in-house CLEs and at retreats). This morning, I was greeted with e-mails and phone calls from about 30 of those firms seeking advice on how this affects them. Especially here in the Northeast, where many New York and Pennsylvania firms have a NJ office.
My general rule of thumb is that firms abide by the strictest state in which they have an office. In many cases, that state is Florida. New Jersey is not far behind. In Iowa, I just say to stop marketing.
In response to many requests, I have prepared a brief memo recapping the New Jersey opinion and its likely effects on marketing ethics, including suggestions on how to proceed with the marketing of many of these "honors" or "designations." However, this document is only available "by request" and will not be made available on the web. To request a copy, please contact me directly at 856-234-4334 or via e-mail (info @ htmlawyers.com).
[Link]
Law.com's Blog Network Highlights IMAs
The Law.com Blog Network today highlights the Internet Marketing Attorney Reviews and Nifty 50, with comments from Bob Ambrogi.
In just a few days on the web, the new IMA reviews and Nifty 50 have seen over 25,000 page views of readership. Thanks for your readership.
[Link]
The IMAs are Back! Along with the Nifty 50!!!
Look, the IMAs are like a full-time job. So while I've ignored the Marketing Attorney Blog, the IMAs are back! Visit them today at www.internetmarketingattorney.com.
[Link]
ABA CLE Teleconference — Using Client Surveys to Improve Your Practice
I will be participating in an ABA CLE Teleconference on "Using Client Surveys to Improve Your Practice" on Thursday, March 16, 2006. I will be joined by fellow panelists Julia Cline of Reed Smith, Michael Downey of Fox Galvin, and Carly Sproul of Saul Ewing.
Many attorneys and law firms are putting significant energy and resources into the use of client surveys as an effective business development component.
For more information, visit the ABA CLE Site.
An active client survey program that tracks needs and perceptions can be a valuable tool for any size law firm. With a deeper understanding of what your clients want and clearer insight into what they think, your firm can leverage its strengths and address its weaknesses to improve service.
Our panel of attorneys brings perspectives from small, medium and large firms to cover the various types of client surveys and reveal how to set up an effective survey system that will enable you to gather and use data, incorporate market research into your system, and steer clear of ethical pitfalls.
After the program, you will be able to:
Determine the survey methods to which your clients will respond
Create questions that will elicit useful responses
Overcome resistance to soliciting feedback and implementing related change within your firm
Develop effective strategies for using feedback
Analyze and apply survey data to improve your practice and client relationships
OUR EXPERTS
As Director of General Counsel Relations for Reed Smith in Washington, D.C., Julia Cline interacts daily with general counsel to ensure that the firm understands each clients needs. She is well-suited for this responsibility, following an accomplished in-house career with major corporations throughout the United States.
Michael Downey brings the small-firm perspective from his experience with client surveys as a partner in the 15-attorney trial practice of Fox Galvin. He will discuss the St. Louis firms successful use of client surveys to gain important client feedback that has helped the firm stay competitive.
As an attorney that focuses on business development initiatives, Micah Buchdahl of HTMLawyer in Moorestown, NJ, routinely conducts client surveys on behalf of firms of all sizes. He will detail the many possible routes, strategies and budgets that can be exercised to create successful client surveysand how what you learn can grow your practice and strengthen your bottom line.
Carly Sproul, a member of the ABA Law Practice Management Marketing Core Group and business development coordinator for Saul Ewing, will moderate.
[Link]
STILL TIME TO REGISTER FOR ABA MARKETING SEMINAR!
As part of the American Bar Association Law Practice Management Section education and outreach, the upcoming marketing seminar in Philadelphia on October 21st features one of the most outstanding days of business development programming ever assembled. And the cost is ridiculously minimal. $195 buys the full-day session, which includes breakfast, lunch and premium give-away items.
Whether you are looking at content, speakers, cost, or venue–this event blows them all away. And there are other great programs and events associated with the ABA LPM Meeting, including a full day of technology CLE on Thursday, Octoer 20th and a gathering reception at the new Constitution Center. Take a look at the meeting web site at www.lawpractice.org/fallmeeting.
ABA LAW MARKETING SEMINAR
Life, Liberty and the Pursuit of Business Co-Sponsored by the Philadelphia Bar Association Loews Philadelphia Hotel Friday, October 21st
THE ABA LAW PRACTICE MANAGEMENT SECTION PROVIDES THE MOST COMPREHENSIVE BUSINESS DEVELOPMENT PROGRAM FOR LAWYERS AND LAW FIRM EXECUTIVES EVER ASSEMBLED…FOR ONLY $195 REGISTER TODAY AT WWW.LAWPRACTICE.ORG/FALLMEETING.
What Women (In-House Counsel) Want
Presented by ABA Women Rainmakers Following a Networking Breakfast!
In-House Counsel from Comcast, GlaxoSmithKline, Gannett and CSC address key elements that drive the in-house/outside counsel relationship, and discuss building their own careers at some of the regions most successful corporations.
Extreme Marketing Makeover 10×10
Ten topics. Ten speakers. Ten minutes each. Learn from the practitioners.
Budgeting — Michael Nestor, Marketing Partner, Young Conaway Stargatt & Taylor
Client Surveys — Joe ODea, Partner, Saul Ewing
Ethics — Micah Buchdahl, President, HTMLawyers
Charitable Foundations — Christopher Walters, Senior Pro Bono Counsel, Reed Smith
Publications — James Austin, Publications Director, Pepper Hamilton
Alumni Relations TBD, Morgan Lewis
Trade Shows — John OMalley, Marketing Partner, Volpe and Koenig
Recruiting — Nancy Winkelman, Partner, Schnader
Sales Coaching — Sharon Caffrey, Partner, Duane Morris
Proposals — John Sparks, Partner, Post & Schell
Branding: Will Law Firms Ever Get It Right?
A Working Luncheon — Sponsored by ALM–Philadelphia Region
Moderated by attorney Steven Silverberg, a panel of experienced brand marketers from three perspectives debate and teach Bob Gero, Director of Business Development at Milbank Tweed (the law firm); Alan Sharavsky of Sharavsky Communications (the marketing communications agency); and Ivy Brown, Splenda® Franchise Director, McNeil Nutritionals/Johnson & Johnson (Fortune 100 Corporate Brander).
Internet Marketing Excellence
Web Sites, Blogs, Extranets, Specialty Sites, SEOthe nations leading attorneys in online business development together on one panel!
Greg Siskind — Visalaw.com
Micah Buchdahl InternetMarketingAttorney.com
Timothy Stanley Justia.com
Douglas Davis (CMO) Bullivant.com
The Art of Effective Public & Media Relations
A top-tier panel of journalists and media relations experts provides tips and plans for improving your law firms PR.
Jamie Diaferia, Founder, Infinite Public Relations
Allan Ripp, President, Ripp Media
John Mason, Publisher, Legal Intelligencer (ALM)
Chris Blackman, NBC 10 News Vice President
Phyllis Dantuono, Business Wire
Casey Lawlor, Latham & Watkins
PLUS: Law Marketing EXPO
Knick-Knack Breaks Premium promotional items for each attendee.
Add the Thursday, October 20th Technology Program to your schedule
or plan on attending the Law Practice Management Meetings and Constitution Center Event. Meet and Mingle with the ABA LPM Section.
Get more details and register today at www.lawpractice.org/fallmeeting.
[Link]
The Ultimate One-Day Law Marketing Conference for Attorneys and Law Firm Staff–Philadelphia, Friday, October 21
As Education Board chair for the American Bar Association's Law Practice Management section, I have worked to create an outstanding one-day law marketing seminar for the section's fall meeting, in my backyard of Philadelphia, Pennsylvania on Friday, October 21, 2005.
Unlike many law marketing seminars that are either geared toward your firm's non-lawyer marketing team or toward small firm marketing efforts, this program is geared toward attorneys and staff of mid-size to large law firms. Because this is an ABA program and not a for-profit entity, the cost is ridiculously low ($195 for the full day, including breakfast, lunch, and premium items).
For complete information, including the e-brochure for the event, please visit the meeting web site.
[Link]
ASK THE MAM — DIRECTORIES, DIRECTORIES AND MORE DIRECTORIES
DEAR MAM: There are many attorney directories out there–MH, Best Lawyers, Who's Who, Chambers, Lawyers Diary and Manual, etc…Using criteria such as how long the publication has been in existence, who receives it, how many people receive it, and how much it costs, which ones would you recommend to use and which ones would you recommend to ignore? SINCERELY YOURS, MD, New York, NY
DEAR MD: This is a question I receive daily. Just yesterday, I returned a solicitation call for a Best Attorneys, A Whos Who, and a Best Lawyers. No kidding! The Best Lawyers was actually a forwarded e-mail from a winning attorney asking the same type of questions that you are asking.
Because Im in a nice mood today, Ill avoid calling any publication out on the carpet. Like Superman, Supergirl and Superlawyers. However, I usually ask attorneys this question: Which do you use? and Which do your clients use? The answer is generally neither. Most of these publications are ego-driven, vanity sells that impress two peopleyourself and your grandma. Maybe, if you are single, a hot date. But, that is less likely.
Your questions about how long a publication is in existence or who gets it or how much it costs are meaningless to me. I receive lots of books that I never crack. I only care about whether it positively impacts a business development effort. My usual approach at most firms is to keep Martindale (with a pared down listing; I want you to read the full bio at the firm web site); often buy the firm listing in Chambers USA (although they are starting to annoy me, especially by billing me in UK funds); might buy an expanded listing in the rare local rag that is honoring lawyers if the firm is selling legal services to the housewives (and househusbands) that read it (i.e. consumer-driven practices). I do not care about expanded listings, ads, plaques and which publications you bought ad space in. The next GC that tells me he or she has used one of these publications (outside of the aforementioned two) will be the first. Ive heard MH. Some read Chambers. The rest get play in the attorneys bio and sometimes in a local press release about it. There is no harm in the freebies.
And do not even get me started on all the online stuff. That makes the publications look legit.
Hope I answered your question. Thanks for writing. Sincerely yours, THE MARKETING ATTORNEY
[Link]